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FAQs
Where do you deliver to?
We currently only deliver within the UK.
How long will it take to deliver my order?
Your order will be sent standard delivery and will take between 3-5 working days to arrive.
Can I use another brand of filter cartridge in my BWT Filter Jug?
Whist other filters may seems to fit our Magnesium Mineralized Filter Jug we are unable to recommend their use. We strongly suggest always using BWT replacement Filter Jug Cartridges to guarantee great tasting water with the benefit of added Magnesium.
What is your returns policy?
Under European legislation you have up to 14 days to return the products. The products must be unused and in their original packaging. If you wish to make a return, you can contact us by email at [email protected]
Where else can I buy a BWT Magnesium Mineralized Filter Jug?
Our Magnesium Mineralized Filter Jugs are available from a wide range of retailers. Search BWT Filter Jug for more details.
Where can I get Replacement Filter Cartridges?
Our Magnesium Mineralized Filter Cartridges are available here and at a wide range of retailers, search BWT Filter Jug for more details
What do i do if the counter in my lid stops working?
Please contact us [email protected] and we will pleased to arrange a replacement.