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FAQs

We currently only deliver within the UK.

Your order will be sent standard delivery and will take between 3-5 working days to arrive.

Whist other filters may seems to fit our Magnesium Mineralized Filter Jug we are unable to recommend their use. We strongly suggest always using BWT replacement Filter Jug Cartridges to guarantee great tasting water with the benefit of added Magnesium.

Under European legislation you have up to 14 days to return the products. The products must be unused and in their original packaging. If you wish to make a return, you can contact us by email at [email protected]

Our Magnesium Mineralized Filter Jugs are available from a wide range of retailers. Search BWT Filter Jug for more details.

Our Magnesium Mineralized Filter Cartridges are available here and at a wide range of retailers, search BWT Filter Jug for more details

Please contact us [email protected] and we will pleased to arrange a replacement.